“Despite the societal and economic challenges of 2021, we took learnings from the start of the pandemic and used our innovative thinking to close the year on a record-breaking high. Over 2021, we continued to focus on our people, embedding a culture of learning and upskilling. We also invested in technology to facilitate hybrid working which is now a standard practice across most of our network. For the first time, we have reported on our CSR activities as we are acutely aware of our responsibility to social and environmental matters.  Ultimately, we want to create a better future for our people, clients and the communities we operate in .”